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September 26, 2022Seminario web “Pregunbte a los expertos” para la comunidad de GBS y CSC en América Latina para discutir temas actualesby Esteban, Chuy & Alejandro: Esteban Carril VP Intelligent Automation Chuy Michel VP Intelligent Automation Alejandro Macias Senior...
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January 21, 2022Global Business Services (GBS) Benefits and Examples White PaperBy Phil Searle, CEO and Founder, Chazey Partners Global Business Services is an extension of functional Shared Services and Outsourcing Service...
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September 7, 2021Importancia del Change Management en Servicios CompartidosPara entender esta importancia primero se debe aclarar el concepto de Centro de Servicios Compartidos y Change Management Un Centro de Servicios ...
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August 30, 2021Las 7 Principales Tendencias Globales Que Impactan En La Función FinancieraBy Esteban Carril, Principal, Latin America, Chazey Partners En estos tiempos sin precedentes, sería raro pensar en una organización de Finan...
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June 3, 2021Top 7 Global Trends Impacting the Finance FunctionBy Emer O’Kelly, Regional Director of Europe, Chazey Partners The Finance operating model is evolving at a faster pace than ever before, supp...
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May 4, 2021Profesionales de Servicios compartidos / GBS en América Latina en busca de caminos para la nueva normalidad: informe de encuesta en vivoDownload the Article in PDF Los modelos de Servicios Compartidos y GBS han sido muy exitosos en América Latina en los últimos 20 años y su adopc...
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February 4, 2021Global Business Services (GBS) or Multifunctional Shared Services?By Phil Searle, CEO & Founder of Chazey Partners “With Global Business Services (GBS) popularity at an all-time high, is GBS truly the Holy G...
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January 26, 2021State of the Global Shared Services Market Report 2021The Evolution Journey, the Impact of COVID-19, Automation and Digitalization, Virtual Shared Services, Future of Work, Next Generation … Where Are W...
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January 26, 2021Top THREE Trends Facing Shared Services in 2021[Note: this blog is an expanded commentary to that which can be found in SSON’s report “The State of Shared Services & Outsourcing Industry 20...
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June 15, 2020Blog: Reaping the Value of Intelligent Automation in Shared Services and BeyondOrganizations constantly strive to achieve greater efficiencies and more streamlined operations, particularly within Shared Services and Global Busine...
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April 28, 20205 Steps to Develop A Robust Business Continuity PlanINTRODUCTION – BUSINESS CONTINUITY PLAN The Covid-19 pandemic has required many businesses to blow the dust off their business continuity plans and...
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April 24, 202015 Questions and Answers to Next Generation Higher Education Shared ServicesINTRODUCTION Higher education institutions have been feeling the financial squeeze for many years, and the Covid-19 crisis has added significant new ...
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March 25, 2020State of the Global Shared Services Market Report 2019Shared Services: Changing Faster Than Ever! The ongoing changes in innovation, analysis, process and automation of the shared services industry have ...
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November 6, 2018Beyond Traditional Shared Services – Global Business ServicesOver the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is now a mo...
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October 9, 2018More Power through End-to-End Global Process OwnershipGlobal Process Ownership (GPO) is a leading practice in which one owner is assigned oversight for each of the in scope end-to-end processes, covering ...
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July 2, 2018How is your shared services organization stacking up against an award-winning shared services center of 13 years ago?You know what shared services can do, but do you know what an award-winning shared services center looked like back in 2005? 13 years ago, in the v...
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June 17, 2018Advancing Your Shared Services with Robotic Process AutomationRobotic Process Automation (RPA) has become the latest proposition to promise a quantum advance for Shared Services. It introduces greater speed, ef...
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May 22, 2018Global Business Services – Transformation Driver & Digital EnablerOver many years, the Shared Services model has proven to be an effective means of delivering standardized, high quality and cost-effective business su...
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May 2, 2018Developing a sound, persuasive evidence-driven business case for your shared services start up and continued successIf you are considering implementing a SSO or expanding your existing SSO, it is crucial that you understand how to develop a dynamic business case to ...
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January 31, 2018Design a Service Partnership Agreement for Your Shared ServicesToday, Shared Services Organizations (SSOs) are relying on interactive and two-way Service Partnership Agreements to lead the way. A successful cli...
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January 30, 20183 Key Aspects of Shared Services OptimizationWhen considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessmen...
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January 30, 2018What Are Shared Services Best Practices?Shared services has been widely recognized for many years as being a very effective way to achieve the triple benefit of lower costs, improved service...
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October 16, 20179 Critical Components To Develop A Successful Client Interaction FrameworkOften the reason that certain shared services are performing sub-optimally is due to the lack of focus on the needs of the client. Sustainable succe...
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October 16, 2017Adding Value to Shared Services – Managing Statutory and Tax ComplianceFirst and foremost, the integration of Statutory and Tax Compliance into shared services is normally considered only when an organization’s existi...
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October 15, 20177 Lessons Learnt From Highly Effective Shared Services (With Apologies To Stephen R. Covey)While the Shared Services model has now cemented its reputation as delivering higher quality, lower cost, and improved control, many implementations s...
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September 16, 2017When Is “Shared Services” Not Really Shared Services?When Is Shared Services Not Really Shared Services? This may seem like an obvious answer, but the question is a critical one when looking at shared se...
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August 7, 2017Does Size Matter When It Comes To Success With Shared Services?If you are a small and mid-size company you may ask: Does size matter when it comes to success with Shared Services? Don’t you need to be ...
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April 17, 2017How To Nail Your Performance in shared servicesHow do you adopt state-of-art performance measurement tools to ensure your Shared Services’ performance is measured effectively? An approach that en...
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April 15, 20177 Pointers to a robust shared services business caseBefore we talk about Shared Services Business Case and Roadmap, let’s take a look at the main reasons that a Shared Services initiative fails. On se...
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March 20, 2017Key Factors of Shared Services Location SelectionThe decision making process of where to locate your Shared Service Center is not straightforward. The optimum answer is very much dependent on your ...
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March 17, 2017Shared Services OptimizationYour Shared Services is stablized, the technology is fully implemented, and the post-transition support teams have returend to their home de...
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February 20, 2017How to implement a new shared services center – part IIOne of our clients, a leading global automotive supplier with operations across Europe, was struggling with fragmented Finance processes that inhibite...
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February 20, 2017How to implement a new shared services center – Part IFor any shared services projects, if you don’t plan properly, your project stands on weak legs. That goes for pretty much anything but especially fo...
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January 31, 2017Service Partnership versus Service Level Agreements – Two Different Sides of a CoinMany practitioners operating a Shared Services do not have formal agreements to guide their relationships with clients, especially when these are inte...
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January 17, 2017Preparing Your Shared Services For Global Business ServicesOver the past few years, although the Shared Services model has shown itself effective in delivering standardized, cost-effective, and consistent supp...
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November 8, 2016Communicating the Value of Shared Services – A Deep Dive into Change ManagementThe ultimate goal of a Shared Services transformation is to engage employees and encourage them to adopt a new way of doing their jobs. With surveys s...
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October 16, 2016Why the Shared Services Model Often Still Falters At The Gate?While industry reports seem to indicate the Shared Services model is widely recognized and applied, in truth, only a small segment of the total potent...
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January 18, 2016The make or buy decisionOrganizations that have chosen to work towards leading practice back office operations need to start by making a key decision about how to source serv...