{"id":3943,"date":"2021-02-04T12:27:31","date_gmt":"2021-02-04T12:27:31","guid":{"rendered":"https:\/\/chazey.codeandcode.xyz\/article\/global-business-services-gbs-or-multifunctional-shared-services\/"},"modified":"2023-11-11T06:18:59","modified_gmt":"2023-11-11T06:18:59","slug":"global-business-services-gbs-or-multifunctional-shared-services","status":"publish","type":"article","link":"https:\/\/chazey.codeandcode.xyz\/pt-br\/article\/global-business-services-gbs-or-multifunctional-shared-services\/","title":{"rendered":"Global Business Services (GBS) or Multifunctional Shared Services?"},"content":{"rendered":"
\"\"
\nBy Phil Searle, CEO & Founder of Chazey Partners<\/em><\/a><\/p>\n

\u201cWith Global Business Services (GBS) popularity at an all-time high, is GBS truly the Holy Grail of service delivery performance? \u00a0Or can multifunctional Shared Services do just as well? \u00a0What are the pros and cons?\u201d<\/strong><\/h2>\n<\/div>\n

\u201cShared services\u201d as a defined operating model for the delivery of back office, and more recently middle and even front office, functions and services to the business has been around for a long time now.\u00a0 Since the mid 1980s really.\u00a0 So that\u2019s coming on for nearly 40 years!\u00a0 During that time it has been through quite a number of necessary evolutions and upgrades, with numerous trends including expansion of scope, moving up the value chain, move to multifunctional, offshoring, business process outsourcing,\u00a0Global Business Services<\/a>,\u00a0Intelligent Automation<\/a>, and, more recently, digitalization, the move to \u201cOneOffice\u201d (Connecting the front, middle, and back offices to create a touchless and frictionless digital experience, as described by\u00a0HfS Research<\/a>), and, of course, remote working\/virtual Shared Services, which has been accelerated by the current COVID-19 global pandemic.<\/p>\n

Over the years, the\u00a0Global Business Services (GBS) model has started to really gain popularity and achieve scale.\u00a0 However,\u00a0I have often been asked \u201cWith Global Business Services (GBS) popularity at an all-time high, is GBS truly the Holy Grail of service delivery performance? \u00a0Or can multi-functional Shared Services do just as well? \u00a0What are the pros and cons?\u201d<\/strong><\/p>\n

That is an interesting and valuable question.\u00a0 As I mentioned above,\u00a0Shared Services has been through quite a number of necessary evolutions and upgrades over the years.\u00a0 One of these has been the move from functional to multifunctional.\u00a0 Whilst GBS is often (but not necessarily always) characterized by being multifunctional in nature, GBS as an operating model is a lot more than just \u201ctraditional\u201d Shared Services \u2013 whether that traditional model is single functional or multifunctional.<\/p>\n

Key elements of Global Business Services<\/h3>\n

There are a number of elements of a proper GBS model (and I emphasize the word \u201cproper\u201d) that make it different from more traditional functional or indeed multifunctional Shared Services.\u00a0 These include:<\/p>\n